I manage a roster of high-rollers and want structured training beyond on-the-floor learning — has anyone taken UNLV IGI’s Casino Marketing & Player Development seminar (looks like a March session) or an AML/KYC course tailored for hosts? I’m looking for something that sharpens relationship-building, comp strategy, and cultural etiquette for managing complex itineraries without drifting into pure marketing theory?
UNLV IGI’s Player Development is solid for comps math and trip design; I’d pair it with ACAMS’ AML for Casinos micro-course and a 45-minute sit-down with your BSA officer to map ‘host touchpoints → KYC triggers’ so offers stay generous without tripping alerts. If you’re handling a lot of Asia-facing VIPs, the Protocol School of Washington’s brief global etiquette module is handy — like tuning the engine, not just polishing the hood.
I’d add a practical combo: eCornell’s Luxury Service Excellence for etiquette and Cvent Academy for complex trip logistics, then build a 1‑page comp matrix (theo × 30–40% with a ‘pre‑approve up to $X at check‑in’ rule) to drill weekly; @mia1271’s AML tip is solid, and ACFCS’s gaming AML webinars give host‑specific scenarios if you want an alternative. Want the comp matrix template I use?